Terms of Sales

1: Definition of service 

  • The hotel provides the client with a furnished room, in accordance with special conditions, meeting the quality, safety and hygiene criteria provided for by French law and its implementing regulations.
  • The price of the room includes the provision, bed and bathroom linen, maintenance, cleaning, welcome products, reception, air conditioning and Wifi.
  • The price of the room does not include external catering or drinks which are billed separately.
  • Unless otherwise agreed, the rooms are available to the client until 12:00 p.m.
  • All rooms are non-smoking.
  • The hotel undertakes to present each room in good condition and all equipment in working order. In the event of an accidental failure, the hotel will do its best to remedy it. Depending on the importance of the defect and, where applicable, the response times of its service providers, it reserves the right to move the room if necessary and to offer another place of accommodation.

2: Occupancy conditions

  • The customer takes his room in its condition and is prohibited from contesting the price charged. He undertakes to use it normally and is responsible for storing his personal belongings. If these are not placed in the storage spaces provided for this purpose, the customer will not be able to object to a failure to clean the cluttered parts.
  • The customer is prohibited from bringing or storing any food whatsoever in the room or from having an animal stay there, even briefly, without prior agreement from management.
  • The customer undertakes to wear appropriate attire in common areas.
  • Out of respect for the other occupants, he will undertake not to let any bad-smelling product escape and to limit noise pollution as much as possible, especially after 10:00 p.m. and before 8:00 a.m.
  • Any damage will result in invoicing for the cost of repairs.
  • Any customer not respecting the conditions of occupancy and/or wandering around in a state of intoxication or under the influence of a narcotic product may be subject to eviction without notice, the price of the night(s) being acquired at the establishment provided for in article 5 (Reservation).

3: Responsibility of the service provider

  • Access to the establishment is under the supervision of a receptionist or staff present on the premises, but the custody of personal effects remains their responsibility. The client ensures that his room is constantly closed.
  • Items handed over at reception engage the responsibility of the establishment within the limits of the contradictory inventory which will have been made at the time of deposit, the value of the precious objects being in no way guaranteed. The service provider is in no way responsible for events beyond its control.

4: Security measures

  • The customer undertakes to be aware of the security measures and to respect them in all circumstances.

5: Reservation

  • Any reservation requires a written request consisting of a request from the customer to which the establishment responds favorably and subject to availability.
  • This writing specifies the dates of the nights, the number of rooms, the number and identity of people and, where applicable, any specificities or special requests.
  • The establishment undertakes to clearly and precisely detail the rate that will be applied.
  • In the event of a quote, the customer's acceptance period is 15 days.
  • A reservation can only be considered accepted by the establishment if it has a bank guarantee.
  • The deadline for canceling a reservation is 48 hours before the arrival date without any charge. After this period, cancellation fees will be applied in the amount of the first night.
  • In the event of no-show without having been notified, the establishment has the right to charge the entire stay.
  • Cancellation condition non-refundable, non-modifiable offer: 100% of the reservation is invoiced and non-refundable.
  • Flexible offer: cancellation free of charge 48 hours before the arrival date. If canceled later, the first night without extras is charged and non-refundable.
  • Art L.221-28: The right of withdrawal cannot be exercised for contracts.
  • In the event of a dispute, our mediator is MTV (tourism and travel mediator) https://www.mtv.travel/
    Link to the European dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

6: Payment method 

  • The agreed prices include tax, tourist tax, breakfast and consumables extra. The reservation may include a supplement for the provision of an additional bed and/or specific services.
  • Nights are payable in cash less the initial deposit if applicable, upon receipt of the keys for any stay and at the latest on the day of departure for longer stays.
  • The accepted payment methods are: cash, bank card, American Express, voucher and connect holiday voucher, restaurant voucher and card. Cheques are not accepted.
  • Any other means of payment must be accepted by the establishment.


April 2024